Flare Support

Flare is made by two people at a small independent studio, and we answer every email. The fastest route is the feedback link inside the app, which we read directly — or write to [email protected].

Common questions

How do I manage or cancel my subscription?

Subscriptions are handled by Apple. Open Settings on your iPhone → tap your name → Subscriptions → Flare, where you can change plans or cancel.

How do I back up or move my data?

Flare has built-in backup and restore — your log stays on your device, and you control the backup file. Use it before switching phones: create a backup on the old device, restore it on the new one.

How do I get my data out?

With Flare Pro, you can generate a PDF report formatted for appointments or export your raw entries as CSV anytime. Both are created entirely on your device and go wherever you send them.

Where is my data stored — and how do I delete it?

On your device: no account, no servers, and we have no access to your log. If you back up your iPhone (to iCloud or a computer), your Flare data is inside that backup along with the rest of your phone — under your Apple ID, not ours. You can clear your data from Settings inside the app, and deleting the app deletes it from your device; any backups you've made — iPhone backups or Flare backup files — remain yours to keep or delete. Details in the privacy policy.

Something's broken or confusing

Tell us — include your iOS version and what you were doing when it happened, and we'll get to the bottom of it. Bug reports from real logs-in-progress are how Flare gets better.